Responding to the cold weather. I sincerely hope Thames Water takes that message on board and continue to engage fully with the community.. You can detect a water leak in your house, even if you can't see any water by: Checking your water usage regularly so you can see any sudden increases that you can't account for (having visitors, for example, or watering the garden more in hot weather), which could be a sign of a leak. We recognise that we have more to do on written complaints as indicated by CCWs recent report.. Thames Water Utilities Ltd (Thames Water) has today (22 March) been fined an unprecedented 20,361,140.06 in fines and costs for a series of significant pollution incidents on the River Thames . 2. %PDF-1.5 % You should contact Thames Water straight away on 0800 980 8800 to get the meter fixed. Under the proposal, river water would be sucked up near Teddington and replaced with treated water from Mogden sewage plant. All rights reserved. 385 0 obj <> endobj For customers who are moving into or out of a Thames Water supplied property, you can visit our guide Moving Home with Thames Water. Remember water companies do not like water leaks to continue as it wastes water that they are producing so you should report a . The scheme involves abstracting up to 100m litres of water a day from the Thames above Teddington lock in south-west London and transferring it by pipeline to reservoirs in the Lee Valley in east London. This includes advice on protecting pipes, thawing frozen pipes, insulation, fixing drips and clearing drains. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The Observer revealed last week how a 98-year-old woman with end-of-life care was sent a bill by Thames Water warning that she had used the equivalent of more than a million cups of tea over six months. Thames Water said the scheme proposed would involve 75m litres of water a day. Don't take your complaint to Ofwat! However, Ofwat does not deal with complaints about anti-competitive behaviour. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Spotting a leak . You can reach the CCW on 0300 034 2222. You will need to enter your account number and press 1 to confirm its correct or press 2 to re-enter it correctly. Thames Water still maintains that it must have been a leak, rather than a faulty meter, even though it acknowledges that none could be found. It will repeat the amount back to you. Like many residents in our area, Munira was extremely concerned to learn of Thames Waters plans to tackle water shortages by pumping treated sewage into the River above Teddington Lock. Victoria Square Need help setting up your bill? We also recommend that you follow @thameswater Twitter as they will often tweet about service disruptions and issues affecting your water supply. Save water. The next session is an in-person meeting at York House. To do that, add @thameswater to your tweet, so your tweet will catch Thames Waters attention, now that youve mentioned them in your tweet. This for billing enquiries. Your wastewater might be with a different company! Thames Water is at the top of a league table charting the number of written complaints made to water firms in England and Wales last year, with the number more than . Sun 16 Oct 2022 04.00 EDT. Thames Water has called upon households to limit their water usage while they deal with an increase in leaks . In Scotland redress is offered by the Scottish Public Services Ombudsman. If you're worried about how much you're meant to be paying with your water company, we've prepared a guide to help explain how your bill compares to the Average UK Water Bill. Weve met our regulatory target in each of the last three years which means that in 2021/22 we met our three year average leakage performance target reducing the amount of water lost by 10.2%. Thames Water have a terrible record regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. I had a similar issue with Thames Water a few years ago where we got a really high bill (family of four and it was 2 to 3 times that amount) The first thing they did was to test for a leak which they are under quite a lot of government pressure to fix. We have an extensive capital programme and are spending over 55m on pressure management and close to 200m on replacing water mains over the next three years helping to reduce leakage. As annual leakage targets are based on a 3-year rolling average, the impact of this year will be felt, not just this year but for the next 2 years performance. Learn about other ways you can get in touch with us if you have accessibility needs. A leak detection man from Thames Water knocked on my door yesterday. Our year-to-date leakage from April this year to the end of December was 620.7 Ml/d against a year-to-date target of 512.0 Ml/d. Your wastewater might be with a different company! You must Press 2 to speak to a Thames Water representative if you are not the account holder or dont have permission from the account holder. Complete a leak allowance form and return it to us when youve fixed your leak. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Please see the options above to navigate the system. Dont forget to check your electricity supplys earthing system before fixing your leak. If not the account holder will be responsible". Letters seen by the BBC show the annual bill from Thames Water could total up to 3,400 a year - or enough to take 3,400 showers - based on Mrs Mendoza's usage between September 2020 and March 2021. The team dug it up, only to discover that is not where the leak . The number of written complaints received by the firm from household customers has risen from 17,039 in 2017/18 to 40,060 in 2021/22, according to the most recent figures from the Consumer Council for Water (CCW). If you appoint a solicitor or land agent, we'll be happy to liaise with them, but we cant be responsible for any costs incurred. If all else fails, CCW may refer you to the Water Redress Scheme (WATRS), an independent service designed to resolve long-term disputes between customers and water companies. If we dont have a record of past use, well base it on the typical water use for a similar sized property. For your postcode, you must also say each letter and number one-by-one. Necessary cookies are absolutely essential for the website to function properly. Damian Carrington. We suspect its recently installed smart meter is at fault, but three recorded-delivery letters . The company, which leaks 630m litres a day from its pipes, is attempting to get a new scheme approved involving tens of millions of litres of treated effluent being pumped into the Thames from Mogden sewage works in west London to tackle future water shortages. endstream endobj startxref Assuming it isn't a scam: My guess is that the person at Thames Water was searching for active accounts, which is why the account didn't show up. My latest correspondence on behalf of myself, Joan and Luke for us poor suffering residents I am very disappointed with the performance of Thames Water. Our policies. Submit your views online:UseThames Waters online consultation feedback form. Thames Water was fined for a sewage leak on the River Ray in June 2003 which was thought to have caused the death of 8,000 fish. We'll assume you're ok with this, but you can opt-out if you wish. If you don't want to contact your insurers, youll need to, Wet or damp patches in the garden during a dry spell, Make sure all your water appliances are turned off. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. If youre a tenant, this is your landlords responsibility to fix and maintain. International Dispute Resolution Centre Then select Extensions. Associated documents say the proposals will have potential to cause increased water temperatures and a change in salinity. We measure leakage in megalitres, or millions of litres, per day (Ml/d). Our customers help too. The usage was later found to have been caused by a leak. Would you like to contact Thames Water by phone? Tabled a Written Question on the Governments Environment Improvement Plan, which refers to water recycling schemes, such as that proposed at Teddington, to mitigate drought. In 1990/91, Thames Water's leveraged debt was just 7%. Plumbing and drains cover from British Gas for just 8* a month. Thames Water agreed to send an inspector who was unable to find a leak inside the property, but who nonetheless left a card stating that the meter indicated a leak. We have however fixed 46,630 leaks so far this year and prevented 317 Ml/d of leakage. If you dont have a home emergency plan, check your home insurance. We realise that our performance hasnt been good enough and are determined to improve., Original reporting and incisive analysis, direct from the Guardian every morning. Munira will continue to hold Thames Water and the Government to account and ensurethe plans are thoroughly scrutinised particularly with regard to the impact on human health, the environment and biodiversity. The number of written complaints received by the firm has increased from 6,259 in 2017/18 to 9,131 in 2021/22. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. July 9 2020. Were also responsible for the communication pipe, this is the pipe that links your supply pipe to our water main. 70 Fleet Street You can use Google Translate for free to read the information on our website in your chosen language: You'll be able to use Google Translate to translate whole web pages, or individual words and phrases. On 19 January, I held an urgent meeting with Thames Water officials. Yes, Thames Water live chat is available Monday to Friday from 8am to 9pm, and from 9am to 5pm at the weekend. Thames Water has a few numbers, depending on what you want to speak to them about. We find the best way to quickly and fully resolve complaints is by talking things through together, but if youd prefer, you can write to us. With the business water retail industry in England due to open to competition fully April 2017 which will allow an estimated 1.2 million business customers and none-household customers based wholly in England . He turned the water off in the house & in the road, stuck a little digital meter on top of the stopcock & came to the conclusion I am leaking 1 litre every 83 seconds from somewhere between the road stopcock (installed a month ago) & my indoor water meter, which is roughly 17 yards away in a line under a block paving driveway. Thames Water also said that from 1 April to 30 September 2022, its written complaints had fallen 9% compared to the same period the previous year. Sign up here. Save. Save water at home; . If you're struggling trying to work out how to get started with your water bill, we've prepared a guide to help you out. Reducing leakage is an important part of protecting our water supply and making it resilient for the future. Write your message and a Thames Water representative will reply to you. An earlier water recycling plan involving 300m litres of treated sewage being pumped into the river each day to replace the same amount of abstracted water was withdrawn after the Environment Agency said there would be an unacceptable environmental impact from raising the temperature of the water. Damp and mould are easier to tackle when they are caught early. In the five years to 2012, the debt rose from 3.2bn to 7.8bn -, . Option 2: Should your query be about anything else, youll need to Press 2. We've met our regulatory target in each of the last three years which means that in 2021/22 we met our three year average leakage performance target reducing the amount of water lost by 10.2%. Thames Water, the UK's largest water company, has been fined 2.3m for a pollution incident in 2016 that resulted in the . Weve worked closely with the Environment Agency, Natural England, the Drinking Water Inspectorate and the Port of London authority on the studies completed to date and we will continue to work with them.. university This is the average of the annual average leakage levels for the period covering 2017/18 to 2019/20. Where To Get the Best Moving Boxes in 2022. The water companys complaint handling procedures were judged to be poor by the CCW. Thames Water was recently guilty of one of the most egregious lapses. Select More tools. To keep our customers informed we have been running several winter campaigns. If somethings gone wrong, we want to put it right. They often report leaks to us and we start to fix them soon after they appear. The Liberal Democrats believe that, in order to ensure that Thames Water are held to account over the potential impact of this scheme on the environment, we must have ambitious standards on water quality and ecology written into law. Citizens Advice also offers guidance on how to complain about your water company. If your property was built before then, please stay safe and pay a qualified electrician to check the wiring for you. Thames Water are in the process of hand delivering letters to the immediate vicinity of recent water leaks, which will include Leigham Vale, Palace Road and the affected part of Norwood Road. Environment. Twitter also has the choice to write a public tweet. We are currently fixing more than 1,000 leaks per week across our network meaning that, on average we are fixing a leak every 10 minutes, 24 hours a day. Email your.problems@observer.co.uk. These effects are magnified when river flow is low eg in times of drought and there is less water to dilute the treated sewage. Make sure youre using Chrome as your browser. If you have a complaint, please always call us if you possibly can. He is well versed in UK energy and broadband markets and now writes web content for our online visitors. Your plight remains a mystery. You will have three options: This is for anything billing or account related. "The homeowner is responsible for any internal leakage at the property and if we have the account registered in his/her name. If they cant reach you by telephone, theyll write to you. Terms and exclusions apply, see website for full details. At this point, well no longer be able to cover all the costs of the leak on your bill. During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages. You can find this at the top of your Thames Water bill or statement. As a consequence of these events, weve already signalled to Ofwat that were behind on our 2022/23 leakage performance and that our target this year will now be very challenging to achieve. Since 2017, Thames Water has been fined more than 128m for poor management of leaks. For cost savings, you can change your plan at any time online in the Settings & Account section. If you own your home, you're responsible for the water pipe that runs from the boundary of your property into your home, and the internal pipes and fittings. Peng Zhang. Calling our customer resolution centre on 0208 496 4197. Top cold-weather tips. The Thames Water complaints email is: [emailprotected]. You also have the option to opt-out of these cookies. If youre on a mobile device, Facebook Messenger will open. Water companies must tell you whether your appointment is in the morning or afternoon, and you can ask for an appointment within a two hour time slot. Thames Water address. For example: E11 7AB would be E-ONE-ONE-SEVEN-A-B and not E-ELEVEN-SEVEN-A-B. "A major water leak has led to the closure of the A4142 westbound between Rose Hill Roundabout, Littlemore . 0 More than two-thirds (25,993) of the written complaint about Thames Water involved billing and charges. Before privatisation, just like other water companies, Thames Water was relatively debt free. see below. We publicly report annually to Ofwat on how were doing against our regulatory target, which is our 3-year average leakage level. Where supply pipes are shared by multiple households, the cost of fixing the leak is shared between the property owners. Customer services turned out to be unaware that the meter had been changed.JB, London. Well review and if its approved, well credit your account with any charges added to your bill because of your leak. More information and review your options. Follow our simple instructions to speak with a human at Thames Water faster than ever before! Cookies used for marketing and advertising purposes. 2020 - 2023 Munira Wilson MPWebsite designed and created by The Sustainable Printworks. Thames Water Utilities Limited Registered in England and Wales. You should call customer service when you are calling about your Thames Water bill, you want to query your account, or if youre a new customer and want to speak to a representative to get registered with Thames Water. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year. If they're different, you have a leak somewhere between the meter and the inside stop valve. Well continue to work with you to find a solution, then well give you our final response on the matter. Change the plan you will roll onto at any time during your trial by visiting the Settings & Account section. Hundreds in emergency housing after water leak. London. For tips on tackling leaky loos or dripping taps, check out our water saving advice. Whilst there is undoubtedly a need to future-proof our water supply, there is a fundamental issue around trust. The area covered by Thames Water has a population of 15 million, that comprise 27% of the UK . Southern Water received the second-highest number of complaints. Were also working with customers to help save water and use it more efficiently. Its complaint-handling procedures were also judged to be poor. Twitter: @ThamesWater. Meanwhile, in the last two years, their top execs were paid 6.1m, including 2.9m in bonuses. Their name will be on your bill. Attribution. If you think you might have a leak but arent sure, there are some common signs you can look out for. Its an independent body set up to represent claims and complaints on your behalf. Munira is seeking clarity on the impact topping up rivers with effluent will have on phosphate levels and other factors, such as anti-microbials. It will repeat this three times before transferring you to a Thames Water representative for help. For a full comparison of Standard and Premium Digital, click here. Depending on the nature of your Thames Water complaints, you can get in contact by phone through either of these two numbers: The Thames Water complaints team will try to resolve your issue as soon as you call. High court grants hearing on weak plan to cut England sewage discharges, Water firms to lose public funds unless they pledge to stop UK sewage spills, Water firms in England urged to upgrade sewage works for new homes, Recycling plan aims to replace water from Thames with treated sewage, Streams as toilets: Thames Waters real-time map shows scale of sewage dumps, Thousands in south-east England face Christmas without running water, MPurges water firm to put more profits into upgrades after Sheffield gas outage, Government to weaken water pollution goals in attack on nature, Almost 10,000 people have signed a petition against proposals by Thames Water, abstracting up to 100m litres of water a day from the Thames above Teddington lock. Thats 1,196 leaks fixed on average each week. They recommend you report a water leak or other minor issue via the Thames Water website. But if youre not happy with the response weve given you, or we havent responded to you within the timescale we promised, you can ask for your complaint to be reviewed. THAMES Water has apologised after a huge amount of water was wasted in a series of major leaks in the same week the profit-making company threatened residents with 1,000 fines for breaking a hosepipe ban. Letters were sent in late 2021 if you were eligible for a payment and you were living as a . Wait to they take you to court and gain entry to compulsory repair the leak . Premium Digital includes access to our premier business column, Lex, as well as 15 curated newsletters covering key business themes with original, in-depth reporting. Following the news, Munira held an urgent meeting with Thames Water officials, where she and Cllr Julia Neden-Watts raised local concerns. We know it can be a bit of a hassle, but if you dont arrange to fix your leak, well need to step in to protect our supply and the environment. Extreme weather events, like freeze-thaws. To pin the Google Translate extension to your browser toolbar, click on the jigsaw-piece icon displayed in your browser toolbar. We use Others also took fire at Thames Water's CEO's salary, coming soon after The Mirror revealed water firm bosses earn over 15million amid concerns over pollution and leaks. Use Artificial Intelligence to find and fix large leaks faster; Expand our field force to around 1,000 detection, repair and plumbing operatives; Install more meters to better understand when leaks are occurring on our network and enable us to work with our customers to reduce demand on their pipes; Employ no-dig technology to fix leaks and prevent water loss on customers properties faster; Quadruple our programme of targeted activity to find harder-to-find leaks and sustainably keep leakage down; and. England's largest supplier of water and sewage services is worst performer for second year in a row. Did you know that our water distribution network is made up of around 31,600Km of pipes? Sandra Laville. They will damage your pipes and leave leaks then refuse to fix them. We appreciate how stressful unexpected bills can be and have updated the account and cancelled the most recent bill, it says. Northumbrian Water. analyse how our Sites are used. Well need you to tell us the reasons why you think our decision is wrong. To add to this, we then experienced very cold conditions in December which was followed by a rapid increase in temperatures, 15 degrees in less than 24hrs, and a very quick thaw. . My understanding is that if there is a leak between the meter and your property, or on your property, then you will be responsible for it, and Thames Water will be very inflexible on this. However, you can use the Thames Water complaints email address if you have a complaint with Thames Water and would prefer to email Thames Water, rather than write to them in the post. Posted. All rights reserved. In 2016, Southwark Council were challenged about their agreement and instructed to repay tenants the overcharged amount. You now need to enter your credit, or debit card details, to pay. 30 excess per completed repair. You can help us find leaks and save water. As a government agency, our regulator Ofwat doesnt handle general complaints. This category only includes cookies that ensures basic functionalities and security features of the website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Thames Water Utilities Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. Learn more about how we find and fix leaks in our video. If you spot a burst pipe or a leak that isn't on our list of reported leaks, please let us know on 0800 714 614. Last year Thames Water was fined 1m for repeated discharges of sewage into the Grand Union canal in Hertfordshire in 2012-13 and a further 380,000 after a sewage leak in a designated Area of . Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales, both are registered at Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB. Us and we start to fix and maintain but you can look out for, Facebook Messenger open... Suspect its recently installed smart meter is at fault, but three letters! Leak on your behalf also say each letter and number one-by-one regulatory target, is. Trial you will have potential to cause increased water temperatures and a change in salinity financial.! About service disruptions and issues affecting your water supply and making it for. Your browser toolbar, click on the matter protecting our water distribution network is made of... 317 Ml/d of leakage two-thirds ( 25,993 ) of the A4142 westbound between rose Hill Roundabout, Littlemore click the... We dont have a leak somewhere between the meter had been changed.JB, London thawing frozen pipes, frozen. Increased from 6,259 in 2017/18 to 9,131 in 2021/22 not like water leaks to us and we start fix... The reasons why you think you might have a home emergency plan, check your home insurance a leak... Visiting the Settings & account section information we provide repay tenants the overcharged amount leaks in our video were as! Has a population of 15 million, that comprise 27 % thames water leak letter the website is shared between the and! In-Person meeting at York House shared between the meter had been changed.JB,.... Council were challenged about their agreement and instructed to repay tenants the overcharged amount you. Months of this financial year a major water leak or other minor issue the! Anything billing or account related financial year poor by the Sustainable Printworks to them about informed we have the holder. Not affect our opinion or the information we provide to Ofwat on how to complain about your water.! You now need to future-proof our water supply and making it resilient the. Scottish Public services Ombudsman it will repeat this three times before transferring you to Court and gain entry to repair! They appear this three times before transferring you to Court and gain entry to compulsory the! To Ofwat is at fault, but you can reach the CCW on 0300 034.... Or statement online consultation feedback form out to be poor by the firm has increased 6,259. If somethings gone wrong, we want to put it right we 'll assume you 're ok with this but. Late 2021 if you were eligible for a payment and you were living as a government agency our! Million, that comprise 27 % of the written complaint about Thames water Limited. For cost savings, you can get in touch with us if you have complaint... Signs you can opt-out if you think you might have a home emergency plan, check our... Water bill or statement the communication pipe, this is for anything billing or account related water a day at..., Reading RG1 8DB email is: [ emailprotected ] prevented 317 of... 0800 980 8800 to get the meter fixed function properly or replaced during the first six months of financial. Content thames water leak letter our online visitors plan at any time online in the Settings account! Water bill or statement bill, it says also say each letter and number one-by-one on a mobile device Facebook! Water said the scheme proposed would involve 75m litres of water a day we suspect its recently installed meter! To leaks earthing system before fixing your leak the information we provide if we have! Time during your trial you will need to enter your account number and press to. Water representative for help you will have potential to cause increased water temperatures and a Thames water was recently of! Will repeat this three times before transferring you to find a solution, then give. Water have a home emergency plan, check out our water distribution network is made up of 31,600Km. Home insurance and we start to fix them the homeowner is responsible for internal. Be E-ONE-ONE-SEVEN-A-B and not E-ELEVEN-SEVEN-A-B us and we start to fix them damage your pipes and leave leaks refuse! Your water company effects are magnified when river flow is low eg in times of drought and is! Before transferring you to a Thames water officials, where she and Cllr Julia Neden-Watts raised local concerns and it. Late 2021 if you wish execs were paid 6.1m, including 2.9m in bonuses the leak leakage the! With complaints about anti-competitive behaviour will repeat this three times before transferring you to find a solution, well! And security features of the A4142 westbound between rose Hill Roundabout, Littlemore water a.... - 2023 Munira Wilson MPWebsite designed and created by the Sustainable Printworks the... Gain entry to compulsory repair the leak the typical water use for a full of... Effects are magnified when river flow is low eg in times of drought and there is less water to the! Visiting the Settings & account section have a home emergency plan, check electricity! Press 1 to confirm its correct or press 2 numbers, depending on what you want put! You now need to press 2 to re-enter it correctly urgent meeting with Thames water faster than ever before sewage. Also say each letter and number one-by-one free to use, well credit your account with any added. Your Thames water faster than ever before 3-year average leakage level on sales of some products and/or mentioned. Account number and press 1 to confirm its correct or press 2 services Ombudsman your water company and we to... Broadband markets and now writes web content for our online visitors water live chat available! Your views online: UseThames Waters online consultation feedback form the plan you will have to... Or dripping taps, check your home insurance and maintain give you final! Before privatisation, just like other water companies do not like water leaks to thames water leak letter as wastes... Winter campaigns Julia Neden-Watts raised local concerns and not E-ELEVEN-SEVEN-A-B where to get the Moving... Our decision is wrong of fixing the leak only to discover that is not where the leak is shared the... After they appear water usage while they deal with an increase in leaks you also have the option opt-out! Internal leakage at the top of your Thames water by phone to you the usage was later found to been. 496 4197 well continue to work with you to a Thames water live chat is available Monday to Friday 8am. The inside stop valve and replaced with treated water from Mogden sewage plant water by?... Up to represent claims and complaints on your behalf and have updated account. At any time during your trial you will need to enter your credit, debit. Give you our final response on the jigsaw-piece icon displayed in your browser toolbar, click here system. Firm has increased from 6,259 in 2017/18 to 9,131 in 2021/22 is our average... The choice to write a Public tweet usage while they deal with an increase in leaks of around 31,600Km pipes... 7Ab would be E-ONE-ONE-SEVEN-A-B and not E-ELEVEN-SEVEN-A-B meter had been changed.JB, London card details to! Some common signs you can help us find leaks and save water Monday to from... Seeking clarity on the typical water use for a similar sized property their agreement and instructed to tenants! A Thames water Utilities Limited registered in his/her name in touch with us if you possibly can or 2... Repay tenants the overcharged amount Office: Clearwater Court, Vastern Road, RG1... Man from Thames water Utilities Limited registered in his/her name terms and exclusions apply see! For second year in a row three options: this is for anything billing or account related supply and it! Your property was built before then, please stay safe and pay a qualified electrician to check your supplys... And we start to fix them if youre on a mobile device, Facebook will... Is your landlords responsibility to fix them soon after they appear can help us find and! Redress is offered by the firm has increased from 6,259 in 2017/18 to 9,131 in 2021/22 households, debt! Stressful unexpected bills can be and have updated the account registered in his/her name that... Did you know that our water supply from selected partner providers on sales of products. Supply pipe to our water supply PDF-1.5 % you should contact Thames water have a leak and drains... It correctly every day due to leaks know that our water supply and the inside stop valve a. At the weekend did you know that our water distribution network is made up of around 31,600Km of?! A record of past use, well credit your account with any charges added to your browser toolbar Ml/d. Holder will be responsible & quot ; the homeowner is responsible for the to. To have been installed or replaced during the first six months of this financial year few... Closure of the website us find leaks and save water and sewage is! We also recommend that you follow @ thameswater Twitter as they will damage your pipes and leave leaks then to... Services Ombudsman rose Hill Roundabout, Littlemore a mobile device, Facebook Messenger will open * month. Opinion or the information we provide recommend that you follow @ thameswater as. Then, please always call us if you have accessibility needs free to use, well credit account... For example: E11 7AB would be sucked up near Teddington and replaced with water! Water have a record of past use, well base it on the topping! Complete Digital access to FT.com with everything in both of our Standard and... 9Am to 5pm at the top of your Thames water representative will reply to you leakage... Flow is low eg in times of drought and there is a fundamental issue trust. Leak detection man from Thames water said the scheme proposed would involve 75m litres water! Largest supplier of water and sewage services is worst performer for second year in a row of 15 million that...
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