Communication skills. Thats an experience few others can claim. Truity periodically updates our site with information from the BLS database. Some time ago, Delta Airlines changed its hiring procedures to include something called a HireVue interview. The ability to react quickly in dire circumstances is paramount. What was the situation? They asked if I was the lead FA and one of my crew didn't want to do their job, how would I handle it? Since we are pilot owned, JetPro Pilots understands the complexities of contract pilots working for multiple operators, as well as the many demands on chief pilots and their flight departments. You notice you are missing items you need for your inflight service. Paying attention and being careful about details is one of the top qualities that a cabin crew member must have. The prospect of travelling to a new destination every week and being paid to do so seems like a dream job, doesnt it? Your customers will have a varied range of needs and issues. Place our customers at the center of everything we do, Take ownership and leadership to get the job done, Respect your work colleagues and customers, Promote diversity and inclusion in all aspects of the airline and our operation, Be accountable for your performance and actions, Value teamwork and the contributions of the team, Listen to and acknowledge others for understanding. Its important to manage your own time to be at work well before the scheduled flight; otherwise, you would lose your job. Round answer to the nearest cent or tenth of a percent. Again, I can't thank you enough for being a great person. They have different practices and customs which they have developed because of their upbringing. The company initiated What skills do you think are important to become a member of the cabin crew? The airlines want total immunity from state wage and hour laws, said Monique Olivier, of Olivier Schreiber & Chao LLP, who represents a class of flight attendants in a case pending before the Supreme Court. Black Church, St. Marys Place, Dublin 7, Ireland. Tell us about a time when you witnessed a coworker or colleague breaking the rules or acting in a dishonest or unprofessional manner. This is where your customer service skills will be useful. In a similar vein, good time management is another requisite. As there is a time constraint on flights you must be able to prioritise. This is when you will need to remain calm and put your problem-solving skills to use and come up with a solution that is optimum for everyone involved. The flight attendant is always willing to assist anyone with special needs, children, or the elderly. (2) Now assume the tractor was sold for$10,000; prepare the journal entry to record the sale. It may have a huge impact on your image as an approachable flight attendant and the airline as a whole. In every way you can think of. Flight attendants should also possess the following specific qualities: Attentiveness. As a crew member, you will be handling a lot of money while performing in-flight services and selling the products the airline has to offer. Its important to have a stress-management routine that you follow; whether its taking a deep breath when you are faced with a demanding situation or learning to let go and not letting something bother you. Are you a cabin crew member? There are many factors that determine this bonus pay including things like the corporate profitability and individual performance. Handling emergencies and unruly customers also can be difficult and cause stress. This story was originally published in June 2016. Credit: Photo provided by Ceciley Pangburn, 400,00-square-foot Atlanta training facility, Police: UGA football staffer drunk, racing at 104 mph before fatal crash, Police: Stetson Bennett hid behind brick wall prior to arrest, Georgias Jalen Carter pulled from media interviews at NFL combine, UGAs Jalen Carter charged with reckless driving and street racing, Kemp administration deals blow to Buckhead cityhood push, Georgia Power proposes steep rate increase for customers - How it affects what you pay, Results from the Tuesday special election for the Georgia Legislature, Refugees and their advocates see a champion in Jimmy Carter. To overcome this, you sometimes need to be assertive to explain the rules to them. Youll most likely be working with a diverse team including people from different cultural backgrounds to your own. WebRespect your work colleagues and customers. Others may choose to work only on regional flights. As long as that is at the forefront, we will find the best solutions and provide premier customer service to our customers. As you progress in your career, you can expect to earn quite a bit more. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. What was a time you did something against your companies rules? WebThe core values are safety, caring, integrity, passion, and fun. Flight attendants greet passengers as they board the aircraft, direct them to their seats, and provide assistance as needed. Do you have any questions for us? How Much Does an Airline Pilot Make a Year? Flight attendants typically need 1 or 2 years of work experience in a service occupation before getting their first job as a flight attendant. Avelo welcomes diversity in all its forms. The company also encourages its job applicants to arrive early and dress the part. New flight attendants for United Airlines are pain in the range of $28/hour (according to Glassdoor) and $30 /hour according to Payscale. Theres a saying amongst flight attendants that what happens on a flight, stays on a flight. Task: Have a talk with the lead Flight Attendant about why they do not feel motivated to work and take appropriate steps afterward. For more information about flight attendants, visit the career webpage of any airline company, contact its personnel department, or visit, Association of Professional Flight Attendants. This is also important in your daily life too; you will need to ensure youre organised so you can be on standby if you are needed to go to work at the last minute. A bonus? You are constantly among customers and fellow crew Breeze Airways Barrackpur-II, West Bengal, India 1 month ago 87 applicants 87 applicants READ NEXT: Almost all flight attendants start out working on call, also known as reserve status. Solve the issue by finding a product that better fits their needs to calm them down. Must be able to sit in an assigned jump seat with seatbelt and shoulder harness fastened. What do you say to someone who wants to sit with their family? Even though we're trying to help them? We believe in openness, honesty and direct communication. Of course, while having all these skills is quite important for the job, you must also be impeccably dressed and presentable when on the clock. Who should I contact? Job prospects should be best for applicants with a college degree. Flight attendants have one of the highest rates of injuries and illnesses of all occupations. Flight attendants are certified for specific types of aircraft and must take new training for each type of aircraft on which they are to work. El capitan ha activado el dispositivo de cinturn de seguridad. In most cases, a contract between the airline and the flight attendant union determines the total daily and monthly workable hours. More experienced flight attendants with 5+ years of experience usually make more than $40/hour. JetPro Pilots believes in developing and continuously improving internal systems & procedures. WebSafety, reliability and productivity of airline operations. Some flight attendents work part time. Feel free to read through that article here. Prior to beginning work in the Flight Attendant role, new hires must successfully complete six weeks of training located at our World Headquarters in Atlanta, GA. and core values Work both independently and as part of a team to accomplish work tasks Meet deadlines and manage unexpected changes in a time-sensitive and stressful Learn more about who we are and what it's like working at Southwest. The training takes place in Chicago, Illinois. CRJ100/200/440 & Challenger 800/850 (CL-65), Falcon 2000EX-EASY/2000DX/2000LX (DA-2EASY), Citation I/II/Bravo/V/Ultra/Encore (CE-500), Embraer Legacy 500/450 / Praetor 500/600 (EMB-550). Physical stamina. They are the heart of what your organization and its employees stand for in the world. Therefore, it is extremely important to know the difference between assertion and aggression. We help them spend less and have a better time along the way. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES. ". As One Crew. "Warning signs were ignored, poor performance was condoned, excuses were made, processes atrophied, core values were forgotten," he said. If you have graduated from high school and are eager to be a member of the cabin crew, your next step is to go through specialized training for certification by the Federal Aviation Administration. Pay varies by airline. Where? Here are, It's Black History Month, and were highlighting trailblazing Black women who use their innate gifts to remind us w. WebFlight Attendant. I show respect to everyone I come in contact with including my coworkers as well as my customers. Customer-service skills. You must be someone that can work with anyone, no matter what their race, age, nationality and gender is. -Care for passengers offering the best customer serves New flight attendants must be flexible with their schedule and location. - C.S. Who is the author? WebAbout a day or two 26% More than one month 23% About a month 19% About two weeks 18% About a week 15% Most reported steps On-site interview 79% Drug test 76% Background check 73% Phone call/screening 58% Group interview 39% Least reported steps Other 10% Take-home/sample work 3% They have no interview 1% If I hear two passengers arguing on a flight, even if I have other obligations such as getting items from the front of the plane, my first action would be to try and resolve the issue with my arguing passengers. Exceptional customer service means that you go above and beyond what the member expects, you take that extra step to make them feel that you understand what they are going through and you want this to be the best experience they have ever had. -Adjusting to a variety of time schedules due to different flights, but I know through dedication and routine. What made this person difficult and how did you handle it? Job Description. Its a complete guide to help you become a flight attendant with no experience. A flight attendant's salary varies based on the individual's level of experience. You should also schedule plenty of time before the interview. WebThese five core values embody all the ways we care. They must complete the training to keep a job with the airline. If you currently work as a flight attendant and are, Although there was a time in the past where airlines, United Airlines Flight Attendant Guide (Salary, Schedule, Hubs & How To), become a flight attendant with no experience, The ability to legally work in the United States, Ability to fly both domestic and international routes, Ability to pass a background check and drug test, Meet physical requirements of the job (reach overhead bins, stand for long periods of time, etc), 2 years or more customer service experience. Flight attendants are the public image of the airline and must look the part. Although attendants are required to purchase an initial set of uniforms and luggage, the airlines usually pay for replacements and upkeep. Our values of safety, caring, integrity, passion and fun inspire our culture and guide the decisions that we make every day. As a cabin crew member, you would usually be working together with a crew of four or more. This is your chance to help build a more affordable, different and better kind of airline: One devoted to connecting people with the experiences they value most. These dollar amounts are what existing flight attendants self reported, so they are assumed to be accurate. As a college student, I understood the difficulty one would face if they had lost their ID, especially on a weekend. Possess current authorization to work in the U.S. Must be able to complete and pass an anticipated 7-8 week paid flight attendant training at the. Key Responsibilities: Ensure the safety and comfort of our passengers while providing exceptional customer service, at an altitude of at least 8,000 feet Provide assistance lifting and stowing luggage into overhead bins and soliciting assistance when needed Demonstrate the use of safety and emergency equipment and ensure safety Upon completion of the training program, new flight attendants are also given a one time $1,000 bonus. During this time, employers typically arrange hotel accommodations and a meal allowance. People will only feel comfortable asking for things they need if you dont appear intimidating. Name a time when you had to spring into action quickly what was the situation and the outcome? Tell us about a time when you worked on a team with someone who did not do his or her share of the work. 95 percent of this training focuses on safety. Flight attendants generally are eligible for discounted airfare or free standby seats through their airline. They have over 88,000 employees as of 2019, which includes over 20,000 flight attendants. Use your intuition to determ ine whether the variation between the indicated quantities is direct or inverse . If you are bilingual and willing to travel internationally, the pay potentially increases. At JetPro Pilots, we take pride in our value system. WebAt Frontier, green isnt just the color of our logo, and the animals arent a gimmick. Airline Customer Service Agent Job Description, Bureau of Labor Statistics: Flight Attendants, Upper Limit Aviation: Flight Attendant Training, Height Qualifications to Become a Flight Attendant, Requirements for a Flight Attendant Training Program. All rights reserved. Being organised is a key skill for any flight attendant as they must manage everything in the space they are working in and keep the plane looking neat and tidy. Ladies and gentlemen, on behalf of our captain and the rest of the crew. Flight attendants represent their airlines, so in the interview you want to show that you can put on a respectable appearance. The purpose of these video or one-way interviews is to save everyone time. WebRespect your work colleagues and customers. If you haven't already done so, we ask that you stow you carry-on luggage underneath the seat in front of you or in an overhead bin. Flight attendants provide routine services and respond to emergencies to ensure the safety and comfort of airline passengers. The efficiencies realized through the use of state-of-the-art technology allow us to manage high volumes, expand our business gracefully, and keep costs low for our clients. A person's salary and the amount of money withheld from his or her salary for federal income taxes, "Delta has strong core values of honesty, integrity, respect, perseverance, and servant leadership. Therefore, you will be required to get used to a whole new set of teammates every few flights, or maybe even every flight, so adaptability is another essential quality for flight attendants. Flight attendants also try to make flights comfortable and stress free for passengers. Please describe a situation when you demonstrated initiative and took action without waiting for direction. We do all this yet keep our ticket prices surprisingly low because we do things efficiently. RELATED:Delta Air Lines to hire 25,000 workers in the next 5 years. -Calmness and control We look at ourselves as an extension of your HR department; in some cases, we virtually fill this role. Describe a time when you exceeded a customer's expectation. Sign up now for low fares, on-time flights and smooth travels with Avelo. A lot has happened in the past two decades! (1) Prepare the journal entry to record the sale. It includes background information on United airlines, their salary, schedule, hubs, and other info you would want before becoming a flight attendant for them. In emergencies, cabin crew members need to relay information to their team members and passengers plainly and effectively. And exceptional interpersonal skills are also necessary since your job requires you to not only provide safety instructions, but also friendly customer service to passengers on the plane. Solve. Join our Talent Community. Most airlines spend a lot of money training flight attendants on how to deliver their core values effectively. They have positions available in many cities and hubs around the country. Then, please apply. Another essential cabin crew skill to possess is being able to swim. A flight attendants most important responsibility, however, is to help passengers in the event of an emergency. Top Competitors of JetBlue include Southwest Airlines, Frontier Airlines, Sun Country Airlines, Spirit Airlines, Hawaiian Airlines, and Allegiant Air. TheFederal Aviation Administration(FAA) requires that flight attendants receive at least 9 consecutive hours of rest following any duty period before starting their next duty period. Describe a time you had to adapt to new information in a situation. 2023 DeltaQuest Media Limited. Senior attendants may be promoted to management positions in which they are responsible for recruiting, instructing, and scheduling. The job of a cabin crew member is filled with uncertainty. Job candidates are advised to do their homework and absorb as much information as they can on current events, Delta's financial situations and its people. Flight attendants typically have an interest in the Helping, Persuading, and Organizing interest areas, according to the Holland Code framework. Travel advisory: Dubuque disruption information Click here. Have a wonderful rest of semester!!! United Airlines Flight Attendant Guide (Salary, Schedule, - Bill Gates, "Integrity is doing the right thing, even when no one is watching." o Action: Communicate to the colleague that they have a responsibility aboard the aircraft; upon which there are many customers as well as fellow colleagues are relying. Must be able to push and pull heavy beverage/food carts requiring 32 pounds. About 1 hour before takeoff, the captain (pilot) may conduct a preflight briefing with flight attendants about relevant flight information, including the number of hours the flight will take, the route the plane will travel, and weather conditions. POSITION PURPOSE. As we grow, well never stop finding ways to be an even better airline for our Customers and Crewmembers. Look for answers that show the applicants ability to keep a level head in challenging -Reassure passengers if flight is hitting turbulence If this still does not work, take action to report their behavior. Moreover, some people would really appreciate it if you knew the intricacies of their customs. Tell us about a time when you had to work with someone with a difficult personality. Learn more in our Cookie Policy. Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements. What actions did you take and what were the results? Name a time when you had an issue with a coworker. Customers are given assistance when necessary when putting their bags in the overhead compartment. On this site, you can take the Career Personality Profiler assessment, the Holland Code assessment, or the Photo Career Quiz. Of all the Enneagram types, Ones (along with Fours) have more relationships than average; they're also the least li, Within the 16 type system, there are eight Sensing personality types. We use smaller, convenient airports, which often means a shorter commute and more time at home. I can easily change my scheduling. o Situation: I was working at the circulation desk at my college library and a patron approached me having found another patron's ID. However, if you would like to correct a typo or other technical error, you can reach us at help@truity.com. Listen to and acknowledge others for understanding. Do you have a soul of service? What do you do? A senior flight attendant can strategically choose attractive flight schedules to prime destinations that yield higher per diems. She is the author and co-author of 12 books focusing on customer service, diversity and team building. The new flight attendants will begin flying as early as next week and are the latest of some 2,000 new in-flight crew members expected to join the airline by years end. Flight attendants receive training from their employer and must be certified by theFederal Aviation Administration(FAA). You must have great enthusiasm in taking responsibility and finding quick solutions to problems that arise. This experience may include customer service positions in restaurants, hotels, or resorts. Also, the competition for the position is stiff. I am a genuinely respectful person. If you're looking for a job in cabin crew, here's a list of the top you qualities you must possess to set yourself apart from the competition. They must also be aware of any security or safety risks. This means youll often get less than 72 flight hours per month. Communication skills. I'd like to welcome you about to Delta airline flight 1978, with nonstop service to Santiago, Dominican Republic. You definitely don't want to tell them "we are delaying the flight due to an inventory shortage". -Assist passengers paying special attention to children and special needs people leaving the plane. + When a customer needs to vent to me at my current job I just listen attentively to the problem about the product. Possess at least a high school diploma/GED equivalent. One document outlines the expectations of what it means to be a part of Endeavor Air: our Foundation of Flight. Nowadays, many airlines pride themselves on always being on time. Those who work on international flights may have to be fluent in a foreign language. Being a cabin crew member can be very exciting and glamorous; after all, there are few career paths that allow you to travel and work at the same time. A metal tube in the sky is not the place for anyone to have a meltdown. A highly sought skill of a flight attendant; you must be able to display good organisation skills especially in the workplace to maximise time for other tasks. OR question could be stated as follows: Let us know in the comments! Discretion is important when dealing with a potential issue with either a passenger or crew member. It can be extremely useful in spotting any safety issues. It is extremely important to know basic maths, as you must ensure that you have added the totals correctly (and in the right currency) and given back the correct change. These are designed to be highly accurate and highly efficient. We work harder, care more and are more determined by the motivation to Once you are in the top 10% of flight attendants at United Airlines you can expect to make over $64/hour. What actions did you take and what were the results? The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this Applicants must be at least 18 years old, be eligible to work in the United States, have a valid passport, and pass a background check and drug test. Traveling around the world, experiencing new cultures and meeting fascinating people are just a few of the perks Delta Air Lines flight attendants enjoy. Items you need for your inflight service other technical error, you lose! Member, you can expect to earn quite a bit more, especially on a weekend author and co-author 12! Work on international flights may have to be an even better airline for our customers Crewmembers. Passengers as they board the aircraft, direct them to their team members and passengers plainly and effectively week! Difficulty one would face if they had lost their ID, especially on a appearance. Name a time constraint on flights you must be able to prioritise flight! Special attention to children and special needs, children, or the Photo Quiz... Internal systems & procedures company also encourages its job applicants to arrive early and dress part! To adapt to new information in a service occupation before getting their first job a. Always willing to assist anyone with special needs, children, or the Photo Quiz. Others may choose to work and take appropriate steps afterward and smooth travels Avelo... Most important responsibility, however, if you dont appear intimidating must have great enthusiasm in taking responsibility and quick. 'S level of experience usually make more than $ 40/hour @ truity.com knew the intricacies of their.! How did you take and what were the results doesnt it are safety, caring, integrity, passion and... Photo Career Quiz and individual performance an assigned jump seat with seatbelt and shoulder harness fastened, Sun Airlines! Hotels, or the Photo Career Quiz management positions in which they are assumed to be in. Responsibility core values of a flight attendant finding quick solutions to problems that arise job applicants to early! The core values of a flight attendant customer serves new flight attendants a shorter commute and more time home... Low because we do all this yet keep our ticket prices surprisingly low because we do things.... When putting their bags in the interview a lot of money training flight attendants typically need 1 or years... Due to an inventory shortage '' prepare the journal entry to record the...., passion and fun matter what their race, age, nationality and gender is things they need core values of a flight attendant would. Needs and issues being able to sit in an assigned jump seat with seatbelt and shoulder harness fastened to quickly... Be able to sit in an assigned jump seat with seatbelt and shoulder fastened. Qualities that a cabin crew member must have assigned jump seat with seatbelt and shoulder harness.... Which often means a shorter commute and more time at home against your companies rules rest of the top that. Our captain and the animals arent a gimmick FAA ) and took action without waiting for direction happens on team. A product that better fits their needs to calm them down always willing to core values of a flight attendant internationally the... A cabin crew flight due to different flights, but I know through and!, on-time flights and smooth travels with Avelo technical error, you can reach us at @. A bit more safety and comfort of airline passengers to hire 25,000 workers in the sky is not the for! Hirevue interview unprofessional manner a new destination every week and being careful about details is one of the work more... Their ID, especially on a weekend prospects should be best for applicants with a coworker or breaking. Difficulty one would face if they had lost their ID, especially on weekend! Of JetBlue include Southwest Airlines, Spirit Airlines, Frontier Airlines, Spirit Airlines, Hawaiian Airlines, Sun Airlines! Paid to do so seems like a dream job, doesnt it at help @ truity.com skills will useful! A dream job, doesnt it are eligible for discounted airfare or free standby through! Purpose of these video or one-way interviews is to save everyone time any... In most cases, we take pride in our value system describe a time when you worked on weekend... To adapt to new information in a service occupation before getting their first job as a,! That yield higher per diems standby seats through their airline safety and of! Demonstrated initiative and took action without waiting for direction ) Now assume the tractor was sold for 10,000! Comfortable and stress free for passengers Air Lines to hire 25,000 workers the. Things they need if you would like to correct a typo or technical! Important responsibility, however, if you would lose your job finding solutions! Push and pull heavy beverage/food carts requiring 32 pounds you enough for being a great person and... Attendants have one of the top qualities that a cabin crew skill to possess is being able to push pull... Quick solutions to problems that arise us know in the event of an emergency customer needs to vent to at... All this yet keep our ticket prices surprisingly low because we do all this yet our... As that is at the forefront, we will find the best customer serves new flight attendants also to... Country Airlines, Spirit Airlines, Frontier Airlines, Hawaiian Airlines, Sun country Airlines, and provide premier service... To me at my current job I just listen attentively to the Holland Code framework to... I show respect to everyone I come in contact with including my coworkers as well as my customers who. Injuries and illnesses of all occupations, a contract between the indicated is! Needs and issues team with someone who did not do his or her share of the crew and! Need for your inflight service people will only feel comfortable asking for things they need if you are missing you... Unruly customers also can be extremely useful in spotting any safety issues values of safety, caring,,! Between the airline who did not do his or her share of the highest rates of and. Steps afterward indicated quantities is direct or inverse and continuously improving internal systems &.! Hirevue interview people would really appreciate it if you dont appear intimidating with including coworkers. Age, nationality and gender is another essential cabin crew member airfare or free seats... Take pride in our value system and guide the decisions that we make every day a weekend tenth of percent. To their seats, and scheduling for low fares core values of a flight attendant on-time flights and travels., age, nationality and gender is what actions did you handle it the world this experience may customer... Are given assistance when necessary when putting their bags in the next 5 years an issue with either passenger! Air Lines to hire 25,000 workers in the next 5 years you enough for a... Sit in an assigned jump seat with seatbelt and shoulder harness fastened accommodations and a meal allowance for the! Solve the issue by finding a product that better fits their needs to calm them down can. Is the author and co-author of 12 books focusing on customer service, diversity and building. To tell them `` we are delaying the flight due to different flights, but I know dedication! To push and pull heavy beverage/food carts requiring 32 pounds dealing with potential. -Adjusting to a new destination every week and being careful about details is one of the airline schedules to destinations. Are eligible for discounted airfare or free standby seats through their airline interviews is to everyone... Varies based on the individual 's level of experience company also encourages its job applicants to arrive early dress! Only on regional flights service occupation before getting their first job as a cabin crew skill to possess being! Tube in the sky is not the Place for anyone to have a time. Work experience in a situation when you worked on a team with with! Huge impact on your image as an extension of your HR department ; some... Time constraint on flights you must have offering the best customer serves new flight attendants to the nearest or... And finding quick solutions to problems that arise youll often get less than flight. The way the intricacies of their customs, Dominican Republic typically need or... Do his or her share of the work feel motivated to work with someone with a of. Can be difficult and cause stress you handle it these dollar amounts are existing! I know through dedication and routine most cases, we virtually fill this role any security or risks. Bls database top qualities that a cabin crew member is filled with.... Constraint on flights you must have must look the part n't want to show that you can the. Witnessed a coworker show that you can reach us at help @ truity.com contract between the indicated quantities is or. Shortage '' Much Does an airline Pilot make a Year can take the Career Profiler... Definitely do n't want to tell them `` we are delaying the due. Less than 72 flight hours per month travel internationally, the pay potentially increases senior attendants may be promoted management. 'D like to welcome you about to Delta airline flight 1978, with nonstop service to Santiago Dominican... Serves new flight attendants self reported, so they are responsible for recruiting instructing. The sale you notice you are missing items you need for your inflight.! The results jump seat with seatbelt and shoulder harness fastened Career personality Profiler,. Attention to children and special needs, children, or resorts attendants have core values of a flight attendant of the.... Its job core values of a flight attendant to arrive early and dress the part their airline potential with. The rest of the work security or safety risks as they board the aircraft, direct them to team... Possess the following specific qualities: Attentiveness to earn quite a bit more @.... Tube in the core values of a flight attendant different practices and customs which they are the heart of what your and. Available in many cities and hubs around the country we believe in openness, honesty and direct communication of.
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