bt business contact

Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. You can do lots of things without picking up the phone. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Log in to report a fault and youll go straight to the correct place to fix problems. Here's how we'll help put things right. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Search The Phone Book from BT to find contact details of businesses across the UK. Broadband not working properly? Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. BT Business App Save time, manage your account, and check your services at your fingertips Compare leased line pricing and find the best fit for your business. Necessary to provide basic functions of the website such as page navigation. Report a fault online to put things right. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. The solutions we sell are integral to modern life. Search The Phone Book from BT to find contact details of businesses across the UK. Best if you're on your mobile. The developer provided this information and may update it over time. If an engineer needs to fix the fault, you can choose the best time for them to visit. Lessons BT Business Teach Us Terms and Conditions apply. We are processing your online Mobile costs may vary. Want to write to us? 0 to 5 employees,250+ employees,6 to 249 employees. Weve got your order request and will be in touch soon to complete your order. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Download it now to be totally on top of things: View, pay, and download your bills. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Sounds good doesnt it? Search The Phone Book from BT to find contact details of businesses across the UK. Our purpose is as simple as it is ambitious: we connect for good. Sharing files. It was ten times as fast for half the price. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Contact BT . This is just a tiny fraction of the information contained on BT Business' contact page! This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Its quick, easy and available 24/7. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. 0330-123-4567 from a mobile We're sorry but you need to use a different order tracker for that reference. Sorry, something went wrong. If you need help quickly, use the other contact options. Connect your people and places with smart solutions tailored to your business. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. When you have team members working from different locations, a connection you can rely on is more important than ever. We only collect anonymous data. Price subject to survey and location. Popular shortcuts Order number Track a fault Report a fault Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Read more about our network latency here. Cookies used for marketing and advertising purposes. All connections are subject to survey. Heres how well help put things right. Starts with 5 or 6 numbers, followed by 6 numbers. Contact sales. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Has hybrid work affected my offices bandwidth needs. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Every single time. If it's for your home account visit BT for the home. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. track your order here. Free from UK landlines. Representative Office. Choosing a BT phone number or contact method is important to get a better customer service experience. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Download our Service Level Agreement to find out more. Weve even listed the BT opening hours so you dont make a phone call for nothing. Use the contact options below once you have placed your order. Don't worry, if you don't have the details of these accounts you can still track These cookies allowed us to study how users navigate on the website. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. You'll find it on your bill. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Search The Phone Book from BT to find contact details of businesses across the UK. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? Its really that simple to contact BT Broadband by SMS. Get TalkTalk today for fast and cheap fibre broadband. Choose your leased line plan Compare leased line pricing and find the best fit for your business. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. We aim to fix any faults within five hours day, night, or weekends. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Got up to 250 employees? We know that the internet is key to your business, and downtime means lost revenue. Get answers to all your questions here. Another great way to contact BT without calling is to use the BT live chat service. The quickest and easiest way to contact us. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Adjust your speeds to align with your needs: it's internet that grows with you. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. Available 24/7Free from UK landlines. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Create an account Are you an EE Mobile customer? If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Your order number will look like one of these. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. That's why we've been named as a leading service provider by Gartner. You can do lots of things without picking up the phone. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Rest assured that your call is really important . We offer reliable connectivity, but sometimes faults do occur. Our insights and events hub is your go-to destination for help and advice on the future of your business. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. That means there are no busy periods or dips in data service to worry about. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". BT broadband complaints. AGE UK LONDON Business Description. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Fibre business broadband only 25.95/month. If you want to track a home order, click the button below. Mobile costs may vary. Every single time. That looks like a residential order number rather than a Try contacting support if you still can't Starts with VOL followed by three and eleven numbers, Oops. Try contacting support if you still can't track your order. Visit our online customer service help and support areas BTnet Express From 50Mbps Ideal for smaller businesses Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Complete account control at your fingertips. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. the new account(s) in My Permissions.Go to My permissions. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. We're here to keep your teams connected as the trusted partner of businesses around the globe. You need your order reference number. Search The Phone Book from BT to find contact details of businesses across the UK. Or ring us on : 0800 672 331 Register a complaint Contact Get help for all your BT Business products and services. later the dashboard view will be restored. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Running cloud-based applications. BT Business broadband, phone line, email or Cloud Voice services not working properly? You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. Search The Phone Book from BT to find contact details of businesses across the UK. However, a well-designed system should route a customer to the right person. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. Report a fault online to put things right. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Well need your site address and postcode, and an overview of what youll be using your connection for. Click on the button below to track the parent order. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Mobile costs may vary. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. That means you get fast, reliable speeds. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Broadband & internet BTnet Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Otherwise, please make sure you've got a business reference and try again. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Achieve a smarter digital future with our technology and business solutions for public sector providers. Raise a general billing enquiry. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. Make sure youre always connected with mobile, broadband, phone systems and more. If you're on your computer, you can download WhatsApp for Desktop. Unfortunately, BT's phone system is not well designed. Be confident about transforming your business. Mobile costs may vary. If you need help quickly, use the other contact options. I understand that any big company has large numbers of employees. Faults and Orders dashboard. How to Buy an Online Listing . This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Help and support; Contact BT; Back. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Online, report a fault with your broadband, phone, or BT email. one. Weve broken down each way you can contact BT so you can choose the best option for you. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Message. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Discover solutions that are built for your business, whatever you do. Prices ex VAT. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Using Wi-Fi that doesnt drop. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. New BTnet EAD customers only. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. A business leased line, on the other hand, is a dedicated line just for you. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. This will involve a complete review of your complaint to make sure nothing has been missed. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. All prices exclude 20% VAT. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. If you have an issue you can find out if is just you, or impacting others in your area. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Starts with two letters followed by six or seven alphanumeric. Data privacy and security practices may vary based on your use, region, and age. Simply follow the instructions and you might not need to call BT Broadband. When people connect, there's no limit to the good they can do. Price quoted only available on a 5-year term contract and applies to new circuits only. If you're on your computer, you can download WhatsApp for Desktop. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. Fix Problems and faults Contact Chat, phone, or email Contact us about. Website. Fix Problems and faults Contact Chat, phone, or email Contact us about. Requesting a copy bill Check service status If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You can also find the BT opening hours so you dont call when the lines are closed. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Hosting video calls. If the system doesn't recognise what you've said, you will be able to choose from the options menu. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. Mobile costs may vary. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Mobile costs may vary. We're one of the world's leading communications services companies. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Available 24/7. Related Types of Business | Related Locations. Get a BT ultrafast fibre broadband deal today and bundle your TV. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. business Sometimes we can identify and fix a fault at the same time. Looking for help placing an order? Our SME solutions are for you. order and you'll shortly receive an email with an order number you can use to The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. Change your UK billing address. Download it now and use your device to be totally on top of things: View, pay, and download your bills. Subject to credit check, business registration and a 5-year minimum term. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. This price does not include in-life modifications, upgrades, or moves on existing services. Discover solutions that are built for your business, whatever you do. When you have a broadband connection, you share your bandwidth with others. By continuing to browse, you accept the use of cookies. Contact BT Business. Monday - Friday. Contact BT for help and support with your BT broadband, TV, home phone or mobile. As your business grows, the demands on your internet connection grow too. Monday-Friday08:30 - 17:00Free from UK landlines. again.